dekoolar.com

Customer Service

We’re here to help you with all your needs

How Can We Help?

Choose from our range of customer service options

 

General Inquiries

Get answers to your questions about our products and services

Service Request

Schedule maintenance or repair services for your equipment

Warranty Claims

Submit and track your warranty
claims

Frequently Asked Questions

Find quick answers to common questions

 
We provide service coverage across major cities in Nigeria, including Lagos, Abuja, Port Harcourt, and surrounding areas. Contact us to confirm service availability in your location.
Our standard warranty covers manufacturing defects and material failures under normal use. The warranty period varies by product. Please refer to your product documentation or contact us for specific details.
You can schedule maintenance service by contacting our technical support team through phone, email, or by filling out our service request form. We'll respond within 24 hours to arrange a convenient time.
Genuine spare parts can be ordered through our technical support team or authorized service centers. We maintain a comprehensive inventory of parts for all our products.

Contact Us

Get in touch with our customer service team

 





    Contact Information

    Business Hours:

    Monday - Friday: 8:00 AM - 6:00 PM
    Saturday: 9:00 AM - 2:00 PM

    Head Office:

    1/3 Alade Close, Beside Addide Supermarket, Off Iju Road, Ifako-Ijaiye, Lagos State, Nigeria